Privacy Policy

This information is our privacy policy. It explains what we do with your personal information, why we want to use it, how we protect it and what rights you have to control our use of your personal data. The most important fact is that it’s your personal data. We have complete respect for your rights and we will only use it where necessary to deliver our services to you.

The aim of this statement is to tell you how we will collect, use and retain any personal data you provide through this website. Please read it carefully before you proceed.

 

ABOUT US

PhoneContactNumbers is a Directory Service, providing an immediate connection to a contact number. If you want to contact us about any of the points in this notice, or just generally about how we protect your privacy, please email us at support@phonecontactnumbers.co.uk

 

PERSONAL INFORMATION

Phone Contact Numbers is committed to providing the highest quality directory services for its users. In order to provide the highest quality service, we may automatically collect some information about your computer when you visit or use our website to track user activity so that we can improve our service.

We may record your computer’s IP address so we can tell how each user and repeat visitor is using our site while analytical data, which is not tied to personally identifiable information, is also collected. We only use this information to administer, update and improve the functioning of our website to improve response times and efficiency.

Through our licensed telecommunications service provider, we have visibility of the telephone numbers calling our directory service numbers. This information is only used to monitor whether we have specific performance issues relating to target numbers linked to our directory service numbers, is not stored and is not shared with anyone.

We will treat your personal information as private and confidential.

 

WHO WE SHARE YOUR PERSONAL DATA WITH

We use a number of different service providers (acting as data processors) who provide IT and system administration services to enable us to operate our business and the services we provide to our customers. Your personal data may be transferred to these data processors who generally fall under the following categories:

  • Website analytics service providers
  • Website and data hosting service providers
  • Telephone network service providers

 

OTHER CIRCUMSTANCES IN WHICH WE MAY SHARE PERSONAL DATA WITH THIRD PARTIES

We may also share your personal data with the following third parties in certain circumstances:

  • We will share personal information with law enforcement or other authorities (such as regulatory bodies) if required by applicable law.
  • We may share personal information with third parties to whom we choose to sell, transfer, or merge parts of our organisation or assets. Alternatively, we may seek to acquire other organisations or merge with them. If a change happens in our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  • We may share personal information with professional advisors such as lawyers, accountants, or auditors in order for them to provide legal, accounting or auditing services to us.

We will not sell or rent your information to third parties and we will never share your information with third parties for marketing purposes.

 

INTERNATIONAL TRANSFERS OF PERSONAL DATA AND THE MEASURES IN PLACE TO SAFEGUARD IT

We do not directly transfer any of your data outside the European Economic Area (EEA). However, some of our data processors may do so. Our data processors may operate ‘cloud-based systems’, which means the information is held in information data centres in different locations. All the cloud-based systems we may use reserve the right to hold copies of your personal information outside the EEA to hold back-up copies, so they can guarantee recovery.

  • Certain processors may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Providers storing data in the U.S. may be self-certified to the EU-US Privacy Shield which requires them to provide similar protection to the personal data shared between Europe and the U.S.

 

YOUR PERSONAL DATA RIGHTS

The personal data we hold about you is your data, so you have certain rights over it. You can exercise any or all of these rights when you choose, and the easiest way is by emailing us at support@phonecontactnumbers.co.uk.

You have the right to request a copy of all personal data we hold relating to you and we must provide this within 30 days. You also have the right to require us to correct any records that are wrong.

You have the right to require us to erase personal data and we must comply unless we need it for one of the purposes described above. We also retain the right to keep data that is needed to establish, exercise, or defend a legal claim.

Where we process your data based on a ‘legitimate interest’ you still have the right to object to our processing of that data. From that point, we must stop processing your data until we have determined whether your rights override our interests.

We don’t process your personal data for any other purpose than we’ve described here. We won’t sell your personal data to other companies.

 

RETENTION OF YOUR PERSONAL INFORMATION

We will keep the information that is necessary to enable us to provide you with a service that you have requested through this website, for as long as it takes us to provide that service.

 

COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers or visit http://www.aboutcookies.org for detailed guidance.

We operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use the site, or delete cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called Incognito in Chrome, InPrivate for Internet Explorer, Private Browsing in Firefox and Safari etc).

The help menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

A list of the cookies used on the website can be obtained by emailing us at support@phonecontactnumbers.co.uk.

To find out more, including how to delete cookies, visit www.allaboutcookies.org